Frequently asked questions

Yes. Our scoring engine continuously processes new posts and updates creator metrics in real time so you always see the latest signals.

We combine engagement velocity, audience growth, content momentum, and trend phase signals into a single 0–100 score. Higher scores indicate faster-rising content and creators.

Yes. All paid plans include CSV export. The number of exports per month depends on your plan tier.

Plans are billed monthly. You can cancel at any time from your billing settings — no long-term contracts.

Yes, you can upgrade or downgrade at any time. Changes take effect immediately and billing is prorated.

Yes. Reach out to our sales team and we’ll put together a package that works for your stage and budget.

You keep access until the end of your current billing period. After that, your account reverts to read-only mode. Your data is retained for 30 days in case you resubscribe.

We collect publicly available profile information (name, bio, follower count) and engagement metrics from public posts. We do not access private messages, passwords, or any non-public data.

Yes. Any creator can request immediate removal of their data through our Creator Opt-Out page. We process requests instantly and add a permanent block to prevent re-collection.

Creator metrics are retained for as long as the creator remains public and has not opted out. Account holder data is retained while the account is active, and deleted within 30 days of account closure.

Yes. We process data lawfully under legitimate interest for publicly available information, and we honour all data subject access and erasure requests promptly. See our Privacy Policy for full details.